Tayo Hospitality Consulting

Quality Control Services

We take the time to look at hotel operations from the guest’s perspective so that we can make more meaningful customer service change recommendations. We follow the path of the guest from the first encounter through their stay. Details such as how long it takes for a guest services representative to pick up the phone, how clean the rooms are, and whether staff members are wearing name tags are documented for further review.

We can also evaluate cash handling, food ticket and beverage controls, and other processes during a quality control auditing phase.

Tayo Hospitality Consulting

Manager on Duty Program

These programs are a vital component of any hotel management program.