Email Us: Info@tayohospitalityconsulting.com
Telephone: +254 7 3920 0080

Quality Control

Tayo Hospitality has established several quality control services and systems to help our properties succeed.

Tayo Hospitality Consulting

Quality Control

Tayo Hospitality has established several quality control services and systems to help our properties succeed. We perform surveys, audits, and implement programs to monitor operations and ensure continuous quality improvement across departments.

Our services include:

Tayo Hospitality Consulting

Guest Feedback Program

We have designed a hotel evaluation tool that allows properties to ask guests for feedback; then we use this data to take corrective action when needed.

Guest feedback is essential for measuring performance and allows us to make recommendations or suggest initiatives that will improve the guest experience.

Tayo Hospitality Consulting

Quality Control Services

We take the time to look at hotel operations from the guest’s perspective so that we can make more meaningful customer service change recommendations. We follow the path of the guest from the first encounter through their stay. Details such as how long it takes for a guest services representative to pick up the phone, how clean the rooms are, and whether staff members are wearing name tags are documented for further review.

We can also evaluate cash handling, food ticket and beverage controls, and other processes during a quality control auditing phase.

Tayo Hospitality Consulting

Safety Audits

Our highly-trained loss prevention specialists can evaluate a property for total loss prevention and identify ‘hot spots’ to increase safety measures. We provide all of our hotels with comprehensive loss prevention training programs for hotel managers and line employees.

We also provide manuals and programs for ongoing property maintenance.

Tayo Hospitality Consulting

Manager on Duty Program

Tayo Hospitality has developed comprehensive and individualized ‘manager on duty programs’ that include a set of policy manuals, procedures, and reports.

These programs are a vital component of any hotel management program.

TAYO HOSPITALITY CONSULTING

One Stop solutions for your hospitality needs